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What to Do If You Lose Your Google Authenticator Backup Codes with a Lost Phone

Congratulations on getting a new phone! After setting it up, make sure to update your account settings and pair your new device with your ShotGrid account. If you have backup codes, use them immediately. If not, reach out to your admin for assistance.

The process is similar to when your phone is lost or stolen. Even if your phone is still in your possession but you don't have it with you, ShotGrid offers a solution. Your admin can generate backup codes on your behalf, which they will then provide to you. This ensures that you can regain access to your account.

If you don't have a replacement device or backup codes, your admin will need to reset your two-factor authentication settings and re-configure it for your new phone. Alternatively, you can directly contact them for assistance. Clicking 'Get help' will send an email to all admins on your ShotGrid site, including yourself.

It's essential to use backup codes until you get a new mobile device if you have them. Two-factor authentication is a vital security feature that can be enabled globally across the entire ShotGrid site, not per user basis. You don't need to pay extra for this feature on your ShotGrid site.

For more information about two-factor authentication, refer to our main documentation or contact support. Below are answers to some frequently asked questions:

* Can I enable two-factor authentication on a per-user basis? Currently, it can only be enabled globally.

* Do I have to pay extra for two-factor authentication on my ShotGrid site? No, this feature is included.

For customers who haven't migrated to Autodesk Accounts or are still using Legacy Logins and Passphrases, please refer to our Migration Overview Documentation. If you're experiencing issues with your migration process, see the topic on two-step verification after migrating to Autodesk Accounts.

Google authenticator lost backup codes lost phone